Frequently Asked Questions
Everything you need to know about your fitness journey with Northern Fitness.
How long does shipping take for heavy equipment?
Most cardio and strength equipment orders are processed within 1-2 business days. Delivery typically takes 5-10 business days depending on your location and the size of the items.
What is your return policy on fitness accessories?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for safety and hygiene reasons, certain items like wearable technology or yoga mats may have specific restrictions.
Do you offer assembly services for treadmills and home gyms?
Yes, we offer professional in-home assembly services in select regions. You can add this service to your cart during checkout or contact our support team to schedule an appointment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. We also offer flexible financing options through our partner providers.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
Does my equipment come with a warranty?
All our products are covered by a standard manufacturer's warranty. The duration and coverage details vary by brand and product type; detailed warranty information can be found on each individual product page.